BOOKING POLICIES – GRUPO H TRAVEL

1. BOOKINGS AND PAYMENTS

• All bookings must be made in advance through our website, WhatsApp, or at our offices.
• To confirm the reservation, a 50% deposit of the total tour cost is required.
• Full payment must be completed before the tour begins.
• Payments are accepted in cash, bank transfers, and credit/debit cards.

2. CANCELLATION POLICY

• Cancellations made more than 72 hours in advance: 80% refund of the amount paid.
• Cancellations between 48 and 72 hours in advance: 50% refund of the amount paid.
• Cancellations made less than 48 hours in advance: No refund.
• In case of a no-show on the day of the tour, no refunds will be issued.

3. BOOKING MODIFICATIONS

• A date change is allowed with 72 hours’ notice, subject to availability.
• In case of extreme weather conditions or unforeseen events, a rescheduling at no extra cost or a partial refund will be offered depending on the situation.

4. CUSTOMER RESPONSIBILITIES

• Arrive on time at the designated meeting point.
• Inform us in advance of any medical conditions or special requirements.
• Follow the guide’s instructions and adhere to safety regulations during the tour.

5. GRUPO H TRAVEL RESPONSIBILITIES

• We are committed to providing high-quality service with professional drivers and guides.
• If a tour is canceled by us due to force majeure, a full refund or rescheduling option will be offered.

For more information or assistance, contact us via WhatsApp or email.